Account

My native language is not available for selection
We try to be as inclusive as possible in all aspects of our platform. However, since there are around 7000 languages spoken all over the world, we were only...
Fri, 7 Jan, 2022 at 2:40 PM
I want to add or change languages in my profile
Language adjustments, both native and foreign, can only be made by the clickworker support team. If you selected the wrong language by mistake or if you...
Thu, 20 Jan, 2022 at 2:12 PM
I forgot or lost my clickworker password
If you have forgotten or lost the password to your Clickworker account, please don't worry. With our "Lost Password" routine, you can eas...
Tue, 29 Jun, 2021 at 11:46 AM
I cannot verify my phone number
I do not see the option to verify my phone number Phone verification is not available for all countries. If you do not see this option, phone verification ...
Thu, 20 Jan, 2022 at 2:12 PM
Can I change my email address and my user name?
Yes. This is possible, however, both items can only be updated by our support staff.  I want to change my user name Please contact us via a new support ti...
Mon, 5 Jul, 2021 at 5:09 PM
How can I cancel or delete my Clickworker account?
If you want to delete your account, log into the clickworker workplace first. Next, click on the "user settings" link. There you will find the opt...
Thu, 20 Jan, 2022 at 1:38 PM
How can I change my date of birth in my user profile?
If you selected an incorrect date of birth by mistake during registration and need to change it in your profile, please contact us via the contact form. Adj...
Thu, 20 Jan, 2022 at 1:30 PM
I cannot add a picture to my profile
1. Click on the green button to upload a profile picture. 2. Make sure that it does not exceed the maximum file size of 3 MB. You may have to shrin...
Thu, 20 Jan, 2022 at 1:50 PM
My profile does not show 100% completion rate
It is not mandatory to fill in all profile information. Your account will work fine even if you only provide your language skills. But if you want to f...
Tue, 19 Oct, 2021 at 2:47 PM
I referred a friend to clickworker, but did not get my bonus
You can see how many people you have referred by clicking on "Begin" in the referral area of your workstation or under the menu "Recruit Clic...
Thu, 20 Jan, 2022 at 1:58 PM